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Find information-rich articles, how-to guides, and other useful tips on the PBXPlus blog.

Pinned Blogs

Here's what we've been up to recently.

how-to-improve-call-center-efficiency

How to Improve Call Center Efficiency?

Improving call center efficiency in a business is a great way to satisfy and retain customers. But you can't improve on something you don't know the level yet. Therefore, you have to measure the efficiency of your business call center, and this task will be stressful, slow, and expensive if your business does not already use a virtual phone number on a virtual PBX software. Then, have your call center agent review users' feedback and satisfaction rates and highlight the areas that require improvement.

how-to-improve-call-automation-for-b2c-industries

How to Improve Call Automation for B2C Industries?

Call automation requires the use of tools called call automation software or contact automation tools. These tools have been developed to perform the call-related tasks which used to be manually done by humans.

virtual-pbx-software-features

9 Compelling Features of Virtual PBX Software

A Virtual PBX software increases communication within an organization. these are the features you need to look out for before selecting PBX software for your business

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10 Questions to Ask When Choosing a Virtual PBX

There are many Virtual PBX out there, each featuring one unique tool or the other; selecting the right one for your business becomes a tedious task. This article is meant to serve as a guide to assist you in making the most suitable cloud PBX for your brand.

Recent Blogs

Here's what we've been up to recently.

9 Ways How Interactive Voice Response System Help Your Business

Interactive Voice Response System (IVR) are programs integrated with an automated phone system which grants incoming callers access to pre-programmed information through a voice response reacting to dialed key tones


Oct 20, 2021

11 Key Advantages of Hosted PBX Systems

A hosted PBX system is very advantageous for communications in business as it allows the business communication to be based on a VoIP network. In other words, hosted PBX systems advance the communications facilities of businesses and allow the businesses to employ the services of a trusted VoIP provider for enhanced communication services.


Oct 13, 2021

How to Create Virtual Office for Remote Teams?

The internet has made working remotely easier and more effective. However, there are some limitations for teams that work remotely. These limitations have been addressed with the introduction of virtual offices. This article is a composition of fifteen tips on how to build an effective virtual office for teams that work remotely.


Oct 11, 2021

The Evolution of Virtual Phone Systems

A virtual phone system is referred to as a cloud-based phone service that can be used to send and receive voice-based calls over the Internet and a cloud-based PBX system as opposed to sending information through the copper wiring of a traditional landline.


Sep 02, 2021

The Most Affordable Virtual PBX for Startup

Looking for a PBX phone system that will suit your budget as a business owner? Then click here for the most affordable PBX service. They come with free trials so check them out.


Aug 23, 2021

The Future of Virtual PBX software

Virtual PBX software is the PBX phone system of the future. This is mainly because it transfers the burden of equipment, managing the calls and other communication to a cloud system, making it a Voice over Internet Protocol (VoIP), a network that is very useful for businesses


Aug 16, 2021

Things to Consider Before Selecting the PBX Provider

Select the right PBX provider by analyzing facts and figures. Here is how you can select a compelling PBX system for your business


Aug 10, 2021

13 Amazing Advantages of Using Hosted Phone System

A hosted phone system gives you all the benefits of a traditional office phone system without its expensive hardware costs. Here are 13 great advantages of using one.


Feb 06, 2021

Lastest Trends in VoIP PBX Software

The global VoIP market has experienced exponential growth in the last 20 years. With continuous technological improvements and commercial adoption, the industry appears to be moving faster than ever in terms of usage, market share, and revenue.


Jan 06, 2021

15 Benefits of Using Cloud PBX

Cloud PBX phone systems have become increasingly popular in recent years. The ability to add a robust phone system with all of the features and tools you need, without having to install or maintain any equipment, is particularly appealing to many businesses.


Jan 01, 2021

5 Do's and Don'ts for a Successful PBX System

A successful PBX system is quite important for any company that has a fair number of employees working for it as it enables them to have seamless connectivity with their customers and indeed within the organization that they work for. In fact the success of a business largely hinges on it ability to communicate.


Dec 22, 2020

15 Best VoIP Solutions to Try for Your Business in 2021

Today, voice over internet protocol (VoIP) services offer a low-cost and high-tech alternative to traditional public switched telephone network (PTSN) solutions. These are the best VoIP solutions to look out for in 2021.


Dec 21, 2020

The Beginners Guide to VOIP Service

VoIP service or Voice Over Internet Protocol service is a fantastic alternative to conventional telephony and has revolutionised the way that businesses big and small communicate with their clients. As Vint Cerf says, “What is special about VOIP is that it's just another thing you can do on the Internet, whereas it is the only thing - or nearly the only thing with the exception of the dial-up modem and fax - that you can do on the public switched telephone network.


Dec 18, 2020

How to Set Up Call Forwarding to Improve Communication?

In the business world where competition is fierce and customer satisfaction drives you to success, providing your customers with the best service is imperative. Call forwarding has one mission, make sure the company never misses any call.


Dec 13, 2020

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