Information and communications technology unlock the value of time, allowing and enabling multi-tasking, multi-channels, multi-this, and multi-that. - Li-Ka-Shing

Communication in any work environment is crucial, and its combination with technology is beneficial and relevant. Communication within organizations has been made more convenient by using pbx recently. Gone were the ancient days of walking down several steps to deliver an urgent message. Furthermore, PBX eradicated the costly phone bills that would have been accrued using customary phone lines. Today you'll understand the virtual PBX Software features & why it is necessary.

PBX (Private Branch Exchange) is a phone system that switches calls between users within an organization and allows calls to a few selected external phone lines. PBX is a reliable phone system for businesses, it will enable communication within the organization, and Traditionally, all connections of a pbx system are wired, creating a physical voice network. These have become obsolete with the advent of technology as businesses now use cloud-based options, with new features consistently becoming available.

Companies now use PBX to connect all their business phone system to an external line. This way, they get to lease only a bar and have many people using it. However, each individual having a phone at a desk will have a different number. Although the number is not in the same format as a phone number as it depends on the internal numbering, In PBX software, you need to dial three or four-digit numbers to call a person in the network. This number is popularly called the extension.

What is a Virtual PBX Software?

A virtual pbx is cloud-based software that provides organizations with phone options. With additional features, it allows businesses to streamline and increase information communication. Unlimited minutes, video conferencing, business SMS, personalized greetings, and many other services are included. A virtual phone system also provides call recording, CRM integration, email-to-fax, and hotdesking, among others.

You can set your organization up for success with effective virtual PBX software. The software increases customer satisfaction, manages call flows with automation, access reports at your fingertips, and manage several telephone numbers at a place.

What Makes Virtual PBX Software Special?

The virtual phone numbers system is the business phone of the future, mainly because it eases the burden on organizations. Now, organizations need not set up physical telecommunication units and apparatus or manage calls, as the PBX system transfer all these to a cloud-hosted system. Hence, the name Voice over Internet Protocol (VoIP).

The world's future is digital, so instituting virtual phone system for your business is wise. The decision would firmly ensconce your organization in the ever-evolving world of digital communication.

9 Top Features of Virtual PBX Software

If you want to equip your business with the latest technology in phone systems, you should consider looking out for these features in a virtual phone system.

Top Features Of Virtual PBX Software

1. Unified Communication

The most important feature of virtual PBX software is its ability to unify communications. It is the integration of real-time communication services with non-real-time communication services. Real-time communication between hardware media and software protocols gives real-time guarantees. There is a simultaneous exchange of information between the individuals on both sides of the communication. Some examples of real-time communication include presence notification, voice and mobility features, robotic telepresence, teleconferencing, speech recognition, call control, data sharing, desktop sharing, and many others.

Non-real-time communication is a series that do not require individuals on both sides of the communication simultaneously. The sender starts the conversation, and the receiver does not have to answer immediately. Text messaging, email, fax voicemail, and other non-real-time communication methods are examples.

A cloud pbx software should be able to unify communication using advanced technology, providing a consistent and unified user interface across many devices.

2. Auto-attendant

Before considering a virtual phone system, it is best to consider how much it would ease the stress on your receptionist. They deal with many daily calls, which can handle more efficiently with an auto-attendant feature. With an auto attendant phone feature, your receptionist can attend to other duties. Hence, the effectiveness and productivity of your receptionist will increase significantly.

The auto attendant features routes and re-routes callers to get them to the right place. The service automatically points callers to the right individual. It is done by navigating through a set of pre-recorded options.

A virtual PBX system with an auto-attendant feature means fewer incoming calls need a live operator. Your business can save a lot of time and resources that would have gone into staffing the department.

3. Voicemail Transcription

Virtual PBX software can voice transcription, which is immensely valuable for getting a text format for non-real-time communications. The voicemail transcription transcribes your voice messages into text formats before sending them via email or text to you or designated individuals.

You will find this feature to be ultra-convenient when you are in a situation not to answer calls or bring out your phone. You can silently go through the transcribed voicemail and respond accordingly without attracting unwanted attention.

Voicemail Transcription

Some providers only have a voicemail to email feature that takes voicemails and sends the recordings to your email inbox. Either way, you will get a notification when a voicemail or transcript is dropped in your mail on your VoIP number.

4. Active Call Controls

When you think of a virtual phone system, one key feature is its ability to control calls. A suitable virtual PBX software should be able to monitor and navigate your calls to your liking. Active call tools include monitoring, whispering, barging, and call recording. With monitoring, you can listen to a call. The software has tools that let you eavesdrop on a call without saying anything without participating in a conversation.

With whispering, you take monitoring a step further. You can break into a conversation you are listening to when needed. This tool can be important when a conversation is on track or when sensitive information about your organization is at risk of being divulged.

Our virtual PBX Software is Packed With all the Features You Need to Run Your Business Efficiently.

Barging makes you join a call any time you want. It is essential as you can not miss out on crucial calls that started without you. Also, you can switch calls and move freely with the barging tool.

The recording feature allows you to play over a call later. With this feature, you can leave out attending meetings to focus on other things and be sure to grasp the discussion when you listen to the recording later.

5. Cloud-based Security Features

Data are at risk of being hijacked by cyber attackers in the information technology world. Hence, the virtual phone system must have a formidable cloud security feature. Since all your information is stored in a cloud, protected by your software package, you get to minimize uncensored pilfering of information. You gain peace of mind by investing in a new phone system for your business.

Leading virtual pbx software worldwide has voice encryption tools, making it difficult for random people to know who says what. Also, PBX software allows end-to-end encryption, making it difficult for unwanted ear-to-door listeners to overhear your conversations. Other tools like IM traffic and signaling help keep sensitive information private over internet communication.

Above all, these encryption tools provide features that allow setting up call conferencing, reading messages, and others with one-time access numbers and enhanced password protection.

6. Mobile Call Routing

With the current state of the world's technology, having mobile access from anywhere is more important than ever. Today, virtual PBX software allows communications—personal and business—to live comfortably in one device without transference. The software handles that by allocating separate identities to each communication space.

Also, inbound calls to the software are sent directly to the mobile device, while outbound calls are imported with your business ID. Calls will automatically switch between networks—Wi-fi and cellular—depending on your location.

7. Scalability

A virtual PBX software should be able to evolve as your business grows. A digital phone business for business automatically lets you add contacts or extensions, unlike traditional phones. Also, the software can seamlessly connect to mobile devices when you need to.

These dynamic tools can provide substantial advantages for your brand. Apart from changing features, users, and functionality quickly and progressively, you can deflect overpaying commutation capacities you do not need. You can do this without limiting your ability to grow as your business expand.

8. Mobility

A phone system for business allows for mobility. The software can be added to almost any desktop or mobile device. This additional tool extends the network of your business to remote workers without having to add expansive hardware.

Mobility

Your employees should be able to work seamlessly from anywhere. A virtual PBX system should manage calls, call routing, initiate meetings, and connect to any employee from any remote location. Above all, the software can make and receive calls from employees using the same number they would use if they were sitting at their desks.

9. Network Monitoring and Maintenance

Part of the responsibilities of a virtual PBX system is network monitoring and maintenance. So you do not need a dedicated staff to handle it. You do not need to take a virtual phone system offline for maintenance or updates, reducing your downtime.

Before using a virtual phone system, check that the provider has a dedicated security team where the data centers are housed. This way, the PBX service provider should be able to handle problems and interruptions without affecting your business.

Also, in case of disasters, the network provider should have a backup generator always to keep your system up and running.

Conclusion

You should not be a slave to your phone, and the technology is there to serve you, not the other way around – Martin Cooper.

Until recently, PBXs were a business essential that only giant corporations could afford. Now, SMEs can benefit from the features and functionalities PBX offers. However, they have to invest some money into hardware and software, but its benefits are considered in the long run, both operationally and financially.

The cost of a solution is a significant factor when you're using a new virtual phone systems software. After all, investing thousands of dollars in a virtual phone system that doesn't have the features you need is pointless.

Hence, use the above list when waking through lists of virtual PBX software providers and ensure that these features are standard or add-ons. It is also economical to choose a package that offers these features as a standard. PBXPlus by 500apps is the advanced phone system which has earned trust of several small and medium scale business for its robust performance as a small business phone system. Along with IVR and other features, PBXPlus also provides access to other 39 applications of its parent suite.

What Makes the Best Business Phone System?
Join the SaaS Revolution
banner
  • All-in-One Suite of 50 apps

  • Unbelievable pricing - $14.99/user

  • 24/5 Chat, Phone and Email Support

Tags

Email Finder Author Finder Email Validator Email List Email Hunter Email Checker Email Lookup Email Extractor Email Address Finder Email Scraper Find Emails CRM Software CRM Sales CRM CRM Software Enterprise CRM Software Cloud CRM Software Sales Enablement Workflow Automation Retail CRM Call Center CRM Real Estate CRM Sales Tool SDR Software Sales Engagement Platform Sales Qualified Leads Lead Management Tool Sales Tracking Sales Automation Outbound Sales Sales Prospecting Follow Up Leads Lead Management Call Center Software Call Center Software Outbound Call Center Auto Dialer Software Dialer Call Monitoring Automatic Call Distributor Answering Machine Detection Cloud Contact Center Software Virtual Call Center Call Management Time Tracking Time Tracking Employee Monitoring Time Tracker Time Tracking Software Timesheet Employee Time Clock Employee Tracking App Timekeeping Tracking App Time Clock App Applicant Tracking System ATS Applicant Tracking System Application Tracking System Applicant Software Recruiting Software ATS System Applicant Tracking Applicant Tracker Recruitment Software Candidate Relationship Management Systems Video Interviews Assessment Management Recruitment Software Video Interview Virtual Interview Coding Interview Interview Tool Online Assessment Employment Assessment Test Position Management Hiring App HRMS Software Human Resource Management HRMS Software HR Software Payroll Software Human Resource Software Employee Onboarding HRMS HR System Employee Management Document Management AI Writer Lead Enrichment AI Email Writer Sales Pitch Writer AI LinkedIn Outreach SEO Email writer Backlink Email Writer LinkedIn Chrome Extension Opening Line Writer Lead Generation Linkedin Search Prospect Lead Generation Sales Generation Data Enrichment CRM Integrations Technology Search Search with Email Integrations Website Search OKR Tool KPI OKR Task Management Performance Review Employee Performance Evaluation Employee Review Performance Management System OKR Goals MBO Email Notifications Learning Management System LMS Elearning Enterprise Learning Management Professional Development Employee Training Learning Management System Learning Platform Asynchronous Learning Training Management Knowledge Management Chatbot Chatbot AI Chatbot Customer Service Chatbot Online Chatbot Create Chatbot Messenger Chatbot Chatbot Software Website Chatbot Software Survey Bot Bot Builder Help Desk Software Ticketing Tool User Experience Help Desk Software Ticketing System Helpdesk Ticketing System Feedback Management Service Desk Software Support Ticketing Software Helpdesk Support Software Customer Service Ticketing System Live Chat Customer Service Software Live Chat Software Live Chat App Live Chat System Website Live Chat Live Chat Tool Web Chat Software Live Chat Support Software Customer Service Tool Live Chat Service Customer Feedback Customer Feedback Survey Customer Feedback Management Software Feedback Management Tool Customer Satisfaction Survey Software Customer Feedback Management System Client Feedback Software Survey Analysis Feedback Survey Software Feedback Management System User Feedback Software Customer Onboarding Customer Success Management Onboarding Process Workflows Customer Retention Customer Journey Onboarding Checklist User Segmentation Personalization Customized Templates Popup Builder API Platform End To End API Management Unified API Control REST API Management Web API Gateway API Documentation API Management API Integration API Development Unlimited Projects API Gateway Single Sign on Authentication Software Application Management Password Management SSO Configuration SSO Single Sign-On Access Management Easy Set-Up Single Login Secure Login App Builder App Builder Platform Low Code Application Platforms Low Code Development Build Your Own App Low Code App Software Drag And Drop Builder Custom Application Low Code Platform Low Code No Code Bespoke Software App Widgets Custom Widget File Picker Playground OAuth Keys File Manager Website Monitoring Reporting Web Application Monitoring Website Monitoring App Monitoring Performance Monitor App Baseline Analysis Location Insights Alerting System Reporting Wireframe Tool Design UI UX Project Management Mock Designer Wireframe Designer Website Mockup UI Prototyping Image Library Project Management Real-Time Updates Design UI UX Website Builder Website Builder Webpage Builder Website Creator Landing Page Creator Website Maker Blog Builder Ecommerce Website Builder Website Analytics Website Development Landing Page Builder Email Marketing Email Marketing Software Bulk Email Sender Automated Email Email Campaign Systems Email Automation Software Autoresponders Email Blast Service Email Marketing Email Marketing Automation Drip Campaigns Social Media Management Instagram Post Scheduler Social Media Analytics Social Media Management Social Media Planner Social Media Calendar Social Media Scheduling Social Media Listening Social Media Monitoring Social Listening SEO Tool Keyword Tool Link Building SEO Optimizer Website Audit On-Page SEO Broken Link Checker Rank Tracker Website Grader SEO Competitor Analysis Website Recording Website Analytics Click Tracking Usability Testing Website Monitoring Mouse Tracking Visitor Recording Session Replay Conversion Funnels Website Recording Website Visitor Tracker Website Personalization Lead Generation Tool Popup Maker Lead Generation Software Popup Builder Website Personalization Software Lead Capture Software Popup Builder Lead Capture Tool Lead Generation App Website Personalization App Content Planner Content Planner AI Writer Social Media Content Planner Ai Content Writer Social Media Content Calendar Content Generator AI Blog Writer Content Marketing Software Social Media Calendar Social Media Planner Push Notification Push Notification Push Messages Push Notification Service Push Service Push Notification App Custom Notifications Mobile Push Notifications Push Notification For Website Push Notification Tool Push Notification Providers Image Personalization Email Marketing Template Countdown Clock Personalization Software Personalized Software Countdown Clock Countdown Timer In Email Personalization Tool Personalized Images Personalized Videos Conversational Chatbot PPC Management Keyword Research PPC Management PPC Marketing Keyword Finder Keyword Generator Shopping Ads Adwords Reports Keyword Research Tool Keyword Suggestion Tool Team Chat Team Chat Software Collaboration Software Team Collaboration Team Communication Online Collaboration Collaboration Tool Teamwork Collaboration Virtual Communication Team Collaboration Software Business Phone System Virtual Phone Numbers Virtual PBX Toll Free Numbers Business Phone System IVR PBX Small Business Phone System PBX System VoIP Phone Cloud Phone Video Conferencing Video Conferencing Video Call Recording Virtual Conferencing Software Virtual Meetings Virtual Meeting Platforms Virtual Conference Platforms Online Conference Platforms Video Calling Software Cloud Meetings Video Conferencing Software Email Provider Email Software Software For Emails Hosted Emails Email With Domain Custom Email Address Email Hosting Business Email Address Email Encrypted Custom Domain Email Project Management Software Project Management Task Management Project Planner Project Management Tool Task Management Software Project Planning Software Project Management App Task Management App Project Management System Project Management Software Form Builder Form Builder Survey Builder Order Forms Web Forms Form Maker Form Creator Form Designer Survey Maker Survey Creator Custom Form Appointment Scheduling Appointment Scheduling Software Appointment Scheduling System Meetings Scheduler Appointment Scheduling App Online Appointment Scheduling Online Scheduling App Appointment Scheduler Appointment Booking App Calendar Scheduler Online Scheduler Robotic Process Automation RPA Tools RPA RPA Automation Robotic Automation Software Data Scraper Web Scraper Robotic Automation Website Scraper Business Process Automation Robotic Process Automation Business Process Management Workflow Management Business Process Modelling Business Process Automation BPMN BPM Software BPM Tool Business Process Management Workflow Software Workflow Automation Business Process Mapping App Integration Workflow Software Workflow App Workflow Automation Process Automation Application Integration Data Integration Tool Workflow Management Software Data Integration Software Workflow Tool Marketing Automation Electronic Signature Signature Maker Digital Signature Software Digital Signature Pdf Signer Esign Online Signature Signature Creator Sign Documents Online Electronic Sign E Signature

Get Started with 500apps Today

PBXPlus is a part of 500apps Infinity Suite

Please enter a valid email address
Sign Up 14-day FREE Trial