Predefined Flows

Design a menu option or trigger a response from the callers' end, use a predefined flow mechanism using IVR.

Customizations

Design a custom flow for your business using the powerful IVR system to create a responsive menu option for your customers.

Segmentation of Calls

Make the segmentation of calls more useful for callers, multi-level IVR menus can be created new customers, existing customers, choice of language, connection request to agent and so on.

Easy Call Routing

Allow easy set-up call flows and connects multiple numbers in a virtual extension. You can set up your own rules and make changes when needed.

Parallel Ringing

Forward calls to the next available agent through hunting or simultaneous ringing.

Automated Recording

Record all your calls automatically so that you can keep record of all customer feedback and use that appropriately.

Multiple Forwarding

Forward calls to multiple agents at the same with simultaneous ringing.

Visual Designer

Use the intuitive flow builder to create automated flows and save them to use anytime.

Multiple IVR Trees

Guide your customers by providing appropriate options and improve user experience.

Business Hours Filter

Filter out calls during and outside your business hours timings and understand if you need to change your routing plans based on your call volumes.

Play Audio

Media allows users to upload MP3 files or users can choose an existing file in the steps to play for the callers when an inbound call is made.

Number Management

Access all your numbers at one place to use them anytime you need. Add, delete, or edit numbers according to your preferred choice.

Integrate New Numbers

Buy new phone numbers anytime and call across the globe with no extra charge.

Record Voicemails

Record voice messages for various events and situations and store them to use it anytime you need.

Voicemail Management

Save or re-record voicemails anytime you need with advance voicemail management features by PBXPlus.

Call Transcripts

Transcriptions of calls or voicemail messages are text versions of voicemail messages that are useful if you want to keep a record of important messages or if you prefer to read your voicemail messages.

Voicemail Transcripts

The process of voicemail transcription involves turning voicemails into text. An automated voice-to-text converter listens to voicemails. The spoken words are attempted to be recorded in a readable manner.

Reach Worldwide

Help businesses in expanding their presence and reaching customers in new markets and customizable TTS voices can help you reach people from across the world.

Multi-language Support

Select the desired output language you need for the text to convert into voice.

Custom Integration

Integrate everything into any environment. Find goals and deliver perfect voice messages to phones or emails with PBX software.

Call Reports

See how your call flows are performing and generate in-depth details to make data driven decisions.

Regular Call Logs

Log all your calls to share the transcript at any time with your customer for important conversations or keep a record with you.

Call Tracking

Track all calls so that you understand user behavior and make decisions accordingly.

Connect to Agent

In real-time, you can communicate with a customer service representative using the connect to agent feature.

Quickly Talk to Businesses

The messaging feature lets you quickly contact businesses in your area and receive a response; it's a great way to get information from businesses in your area.

Simplified Communication

Simplify your business communication with the people who matter most by utilizing the complete functionalities of PBXPlus.

Call from Desktop

The outbound call feature allows you to call the number in your call log directly.

Callback

Another way to put it is that it's a request for someone to repeat an action.

Schedule Callback

Clients can schedule a callback from a customer service representative at a time that is convenient for them using the schedule call back feature.

Increase Efficiency

Boost employee productivity and efficiency by switching one-to-one calls to conferencing.

Conference Call Activity

Measure the number of hours spent on each conference calls, track history, and monitor at any time.

Integrated Conferencing

Collaborate with the people who matter to your business by integrating audio while handling conference calls.

Get Call Information

Instantly get call the relevant calling information in real-time such as call duration, caller ID, and much more.

Play Hold Music

Play an engaging music while keeping customers on hold to increase customer engagement.

Forward Calls

Forward calls at anytime to any team member at the speed of light.

Add Calls

Add multiple calls in the same flow so that you can provide assistance faster.

Search and Filter

Search voicemails from the huge list or filter them by date, day, or time. Translate them into text format without any hassle.

Eliminate Prompts

Eliminate the prompts by providing simple menu options rather than distracting the callers’ interest with a huge number of prompts.

Easy Translation

Synchronize with the voicemail while converting and translates as many voicemails into text formats to engage the customers.

Codeless Conversion

Engage more using the codeless functionalities that our PBX system provides. No code is needed to boost conversations and customizable options are available.

Add Calls

Add multiple calls with an outbound caller. Seamlessly add and connect to multiple people in one call.

Get Call Information

Get instant access to the latest relevant information on a call, including caller ID and duration.

Voicemail

Manage mailboxes for specific departments and products. Record user greetings and store voicemail messages at the same time with the small business phone system.

Personalized Voicemail

The voice mail system allows you to answer incoming calls with customized audio recordings. It is beneficial because you can choose what message to play for the caller, and you can also screen calls if you do not want to talk to certain people.

Multiple Ways to Add Media

There are multiple ways to add sound to your website or blog. You can use a sound board, an audio player, or even embed audio files.

Choose your Own Track

The "Choose Your own Track" feature allows businesses to choose their own track, either by recording and uploading or simply uploading their own track from existing media to be used to play whenever an agent makes an outbound call.

Multiple Audio Playbacks

This feature allows you to add as many tracks as you want; either by recording or by adding existing media.

Prevent Information Leak

The protection of an organization's data depends on preventing information leaks. By using Pin,  you can prevent sensitive information from being accessed or disclosed by unauthorised parties.

Improved Client Interaction

To have successful customer interactions, you must be able to communicate effectively with your clients. You must be able to grasp their requirements and desires, as well as offer them with the information they require in an easy-to-understand manner.

Better Communication

Communication is essential for maintaining relationships and ensuring that you know your clients' identities.

Long-term Relationship

Having a long-term relationship shows that you are committed to the client and are interested in keeping them as satisfied customers. Additionally, this can lead to improved collaboration, productivity, and overall satisfaction.

Gathering Info

In order to create a positive user experience, it is imperative to gather data from customers and use it to enhance future client interactions.

Improved Client Interaction

To have successful customer interactions, you must be able to communicate effectively with your clients. You must be able to grasp their requirements and desires, as well as offer them with the information they require in an easy-to-understand manner.

Better Communication

Communication is essential for maintaining relationships and ensuring that you know your clients' identities.

Long-term Relationship

Having a long-term relationship shows that you are committed to the client and are interested in keeping them as satisfied customers. Additionally, this can lead to improved collaboration, productivity, and overall satisfaction.

Effortless Calls

This allows you to make calls without having to dial a number or remember a PIN.

Inbound-Outbound

This feature will allow you to check if the call was an outbound call before or an inbound call by hovering over the button.

Long-term Relationship

Having a long-term relationship shows that you are committed to the client and are interested in keeping them as satisfied customers. Additionally, this can lead to improved collaboration, productivity, and overall satisfaction.

Complexity Simplification

This greatly improves the ability of incoming calls to reach their intended recipients while also simplifying the calling experience.