Call Flow Automation
for versatile calling experience
Allows you to create your own customized call flows based on your business requirements with drag and drop visual builder.
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for versatile calling experience
Allows you to create your own customized call flows based on your business requirements with drag and drop visual builder.
Automate all of your call processes and make sure your customer calls are never missed with call flow automation.
Design call flows with an easy-to-use, drag-and-drop flow builder. Add nodes of your choice to customize call flows and build them as your business needs.
Give multiple options to your customers while reaching out to you and make it easy for them to connect with your teams for any queries that they have by using call flow automation.
Create time zone specific work hours for each team and plan the inbound routing of phone calls accordingly. Create different routing rules for calls outside working hours as well as analyze the call data to make better plans for such calls with call flow automation.
Select if you prefer to add music or audio to the flow while the caller waits or holds on. You can upload MP3 files by using calls media feature.
Here are the additional features to look at
IVR system for answering incoming calls. With this system, you can have a custom call tree to make direct calls, transfer calls, or have voice mail.
Call forwarding routes incoming calls directly by specifying which users should receive calls and ge the ability to send calls to multiple phones.
Call flow automation helps to keep your phone system up and running. It is a series of steps that a call goes through when it is set up, during its duration.
Virtual phone numbers are an affordable, reliable, and efficient way to communicate with your customers. It is easy to set up and use anywhere in the world.
Business Voicemails helps you connect with your customers, on the phone or the web. Receive, send, store, and welcome customers with recorded voicemails.
Text to speech helps to convert text into phonetic voice output, that aids to communicate even in remote to enhance customer engagement.
Call analytics helps your business grow by providing reports that make it simple to identify trends and develop more effective strategies.
Dial by name enables callers to identify names by mentioning the first three letters, or you can select a list of names from the directory.
Click2call phone system for small businesses is hosted in the cloud and it's accessible from anywhere with an internet connection.
Call conferencing solution to connect with your teams from anywhere. Make collaboration through a virtual phone system to fasten up business communications.
Outbound dialing allows you to dial phone numbers from the database automatically and proactively connect with thousands of prospective customers.
Voicemail transcription allows to convert the voicemail messages into text format and send them to the callers via messages or emails.
Virtual PBX and CRM integration to get the most out of your existing CRM and virtual phone system and supercharge customer relationships.
Call management feature allows you to track and monitor every call so that you can keep record of the call to forecast your business.
Auto-attendant receive the incoming calls and automate the phone system to answer without any human intervention with the help of virtual PBX software.
Call recording feature focuses on improving the quality and optimization of the calls. Track the numbers, find call history with virtual PBX features.
Call hunting distribute customer calls to multiple phone lines for quicker responses. Create a customized call path based on the customers’ needs.
PBX browser extension allows benefit by integrating into the browser to instantly make calls from the desktop itself without the requirement of an environment.
Toll free numbers will allow your potential customers to be confident that they are calling the right company. We offer a complete solution for your business.
Local numbers create a specific interest for the localized people to earn trust and level up your business by the virtual local number solutions.
Global support make your business a global one by offering all your business operations. Nothing new is needed as call operations can be handled from one place.
Business hours routing calls is a way for you to take your calls around the clock, without the expense of an after-hours phone line.
Webphone helps to manage your office calls straight from your browser and never miss a call. It helps optimize for the needs of small businesses.
REST integration is easy to build and use. You need to provide a URL to request a resource through REST API and select appropriate type for accessing URL.
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At 500apps, we design & build world-class products for your business to help you grow like the Fortune 500.
I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!
I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.
500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.
