Call Flow Automation

for versatile calling experience

Allows you to create your own customized call flows based on your business requirements with drag and drop visual builder.

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Call Flow Automation

Create More Effective Call Flow Automation for Your Business

Automate all of your call processes and make sure your customer calls are never missed with call flow automation.

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visual designer

Visual Designer

Design call flows with an easy-to-use, drag-and-drop flow builder. Add nodes of your choice to customize call flows and build them as your business needs.

multiple ivr trees

Multiple IVR Trees

Give multiple options to your customers while reaching out to you and make it easy for them to connect with your teams for any queries that they have by using call flow automation.

business hours filter

Business Hours Filter

Create time zone specific work hours for each team and plan the inbound routing of phone calls accordingly. Create different routing rules for calls outside working hours as well as analyze the call data to make better plans for such calls with call flow automation.

play audio

Play Audio

Select if you prefer to add music or audio to the flow while the caller waits or holds on. You can upload MP3 files by using calls media feature.

What is Call Flow Automation?

Call Flow Automation is software that automates all the repetitive tasks involved in a call center. The main purpose of using this software is to improve the productivity of call centers and to give them more control over operational costs. Call flow automation is a software that allows companies to automate customer service. This software handles the calls by routing them, assigning the customer to the appropriate rep, assigning tasks to agents, and logging call data. The main purpose of call flow automation is to increase efficiency in call management so agents can spend more time doing what they do best - talking with customers. Learn more about What is Call Flow Automation?

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