Allow your agents to forward and answer calls from anywhere and anytime with PBX+
Use parallel or round-robin ringing to ensure that your customer calls are answered quickly by the next available agent. Configure your call flow to forward the customer call to each virtual phone number one-by-one or set it to call multiple numbers at once depending on your needs.
Allow all your forwarded calls to be recorded with customers consent to use it for serving enhanced customer support and build meaningful relationships.
With parallel call forwarding, allow your calls to be forwarded to multiple users simultaneously or in a round-robin process.
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I chose Agile CRM by 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!
Agile CRM by 500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.
I love Agile CRM by 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. Agile CRM by 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.
I have worked with quite a few CRM solutions including SugarCRM, Daylite, and Salesforce. Within a few days I could build scripts to import our data into Agile CRM by 500apps using their Rest APIs. If you are building a web app, and want to store customer data into a CRM, Agile makes it easy. The concepts of using web triggers in Agile CRM to trigger based on events that occur on our website or our web app is a game changer for our customer support and marketing teams. I am typically very skeptical to change CRM solutions, as most of the work falls on me to actually move the data. With Agile, I feel like we are more in control of the data, and we have given our sales, marketing and staff additional tools to make communication with clients easier.
Very pleased with the Support received and the tool during initial kicking of the tires. The knowledge base gets points for simplicity, however, needs better context and examples provided to help users such as myself. Looking forward to growing with this CRM!
I was completely lost integrating Facebook with Agile CRM by 500apps. Contacted online support and the extremely patient Support team walked me through all processes step by step. Now that's what I call customer service par excellence! I highly recommend Agile CRM by 500apps.