to build multi-level menus
Allows to build a long list of menu options and initiate communication with customers with a personalized greeting while offering a category of menus to select the desired query. Use IVR call flows to take any action as per the caller inputs.
Set flows to define IVR menu options for the inbound dialers and associate an action with the selected options.
Choose a flow from the wide range of options and select the one from the library. Use the flows to trigger an action for a specific response and create an IVR for your business.
Add your flow system or edit the existing flows as per the business requirements. Customize the IVR flows – from complex to simple and drive customers to initiate actions as per the inputs received.
Route callers quickly to the specific department or function that is most appropriate to solve their queries. To make the segmentation of calls more useful for callers, multi-level IVR menus can be created new customers, existing customers, choice of language and connection requests.
Here are the additional features to look at
IVR system for answering incoming calls. With this system, you can have a custom call tree to make direct calls, transfer calls, or have voice mail.
Call forwarding routes incoming calls directly by specifying which users should receive calls and ge the ability to send calls to multiple phones.
Call flow automation helps to keep your phone system up and running. It is a series of steps that a call goes through when it is set up, during its duration.
Virtual phone numbers are an affordable, reliable, and efficient way to communicate with your customers. It is easy to set up and use anywhere in the world.
Business Voicemails helps you connect with your customers, on the phone or the web. Receive, send, store, and welcome customers with recorded voicemails.
Text to speech helps to convert text into phonetic voice output, that aids to communicate even in remote to enhance customer engagement.
Call analytics helps your business grow by providing reports that make it simple to identify trends and develop more effective strategies.
Dial by name enables callers to identify names by mentioning the first three letters, or you can select a list of names from the directory.
Click2call phone system for small businesses is hosted in the cloud and it's accessible from anywhere with an internet connection.
Call conferencing solution to connect with your teams from anywhere. Make collaboration through a virtual phone system to fasten up business communications.
Outbound dialing allows you to dial phone numbers from the database automatically and proactively connect with thousands of prospective customers.
Voicemail transcription allows to convert the voicemail messages into text format and send them to the callers via messages or emails.
Virtual PBX and CRM integration to get the most out of your existing CRM and virtual phone system and supercharge customer relationships.
Call management feature allows you to track and monitor every call so that you can keep record of the call to forecast your business.
Auto-attendant receive the incoming calls and automate the phone system to answer without any human intervention with the help of virtual PBX software.
Call recording feature focuses on improving the quality and optimization of the calls. Track the numbers, find call history with virtual PBX features.
Call hunting distribute customer calls to multiple phone lines for quicker responses. Create a customized call path based on the customers’ needs.
PBX browser extension allows benefit by integrating into the browser to instantly make calls from the desktop itself without the requirement of an environment.
Toll free numbers will allow your potential customers to be confident that they are calling the right company. We offer a complete solution for your business.
Local numbers create a specific interest for the localized people to earn trust and level up your business by the virtual local number solutions.
Global support make your business a global one by offering all your business operations. Nothing new is needed as call operations can be handled from one place.
Business hours routing calls is a way for you to take your calls around the clock, without the expense of an after-hours phone line.
Webphone helps to manage your office calls straight from your browser and never miss a call. It helps optimize for the needs of small businesses.
REST integration is easy to build and use. You need to provide a URL to request a resource through REST API and select appropriate type for accessing URL.
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At 500apps, we design & build world-class products for your business to help you grow like the Fortune 500.
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