Set flows to define IVR menu options for the inbound dialers and associate an action with the selected options.
Choose a flow from the wide range of options and select the one from the library. Use the flows to trigger an action for a specific response and create an IVR for your business.
Add your flow system or edit the existing flows as per the business requirements. Customize the IVR flows – from complex to simple and drive customers to initiate actions as per the inputs received.
Route callers quickly to the specific department or function that is most appropriate to solve their queries. To make the segmentation of calls more useful for callers, multi-level IVR menus can be created new customers, existing customers, choice of language and connection requests.
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