Set flows to define IVR menu options for the inbound dialers and associate an action with the selected options.
Use flows to create an IVR that communicates with the caller based on their response. These pre-defined flows help you choose from a wide range of reactions, save time and create effective communication between companies and their customers.
Add or edit the flows as per your business requirements. Customize the IVR flows – from complex to simple and drives customers to initiate actions as per the inputs received.
Route calls quickly to the specific department to solve customer queries. Create multi-level IVR menus for answering calls from prospective customers, existing customers and connection requests.
Set up call flows and connects multiple numbers in a virtual extension. You can route calls anywhere in your organization and set your own rules and make changes when needed.
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