Call Analytics
for improved decision making
Call analytics software to generate metrics and analytics to track, analyze, and optimize your call process. Part of 500apps business suite.
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for improved decision making
Call analytics software to generate metrics and analytics to track, analyze, and optimize your call process. Part of 500apps business suite.
Gain better understanding of your customers and your call flow process with the ability to analyze the data and generate call reports.
Gain a better understanding of your customers and your call flow process with the ability to analyze the data and generate call reports.
Get regular call logs to understand and gauge who called you and when. Learn the full cycle or flow that your users follow to optimize call flows.
Understand decisions made by customers so you can make educated business decisions based on what options the customer chooses on calls.
Here are the additional features to look at
Build a long list of menu options and let your callers choose whatever they need. Use flows to take any action as per the caller inputs.
Let your employees work with confidence and leverage the best possible means to provide better customer service with call forwarding .
Allows you to create your own customized call flows based on your business requirements with drag and drop visual builder.
Quick and easy set up and manage virtual numbers for your business with virtual phone number management software.
Receive, send, store, and manage business voicemails instantly when you sign up for a virtual phone number with PBX+. Welcome customers with recorded voicemails
Convert text messages and play them in multiple languages to understand what the customer needs. Get real-time insights from the aspect of speech synthesis.
Call analytics software to generate metrics and analytics to track, analyze, and optimize your call process. Part of 500apps business suite.
Identify names by mentioning the first three letters or you can select the list of names from the directory and simply call them without any delays.
Provide a subscriber number and a caller number using a Web widget. Initiate two calls at once and boost the calling efforts that virtual PBX provides. Trigger the calls instantly and reduce the long call waiting for queues.
Best conferencing solution is here to connect with your teams from anywhere. Making collaboration simplified through the virtual phone systems to fasten up business communications.
Outbound dialer allows you to dial multiple phone numbers from the database automatically and proactively connect with thousands of prospective customers.
Convert the voicemail messages into text format and send them to the callers via messages or emails through which handling the multiple callers at the same time is simplified.
Virtual PBX and CRM integration to get the most out of your existing CRM and virtual phone system and supercharge customer relationships.
The call management feature allows you to track and monitor every call so that you can keep record of the call to forecast your business.
Receive the incoming calls and automate the phone system to automatically answer without any human intervention with the help of virtual PBX software.
Focus on improving the quality and optimization of the calls through recordings. Track the numbers, find the call history, know the demographic data with virtual PBX.
Distribute customer calls to multiple phone lines for quicker responses. Create a customized call path based on the customers’ needs.
Benefit from PBX software by integrating it into the browser to instantly make calls from the desktop itself without the requirement of a definitive environment.
Build national presence, boost credibility score across the country, and increase brand recognition by activating a toll free number to support customers at any time.
Level up your business by acquiring a local number. Local numbers create a specific interest for the localized people to earn your trust and take up the business solution that you provide.
Make your business a global one by offering global support for all your business operations. Nothing new is needed as call operations can be handled from one place.
Make calls routing to the agents during the specific times that your business has. Allow calls at the scheduled times using the PBX phone system.
Manage your office calls easily straight from your browser and never miss a call.
Easy to build and use REST APIs. You just have to provide a URL for requesting a resource through REST API and select appropriate type for accessing URL.
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At 500apps, we design & build world-class products for your business to help you grow like the Fortune 500.
I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!
I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.
500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.
