Call Analytics

for improved decision making

Track and analyze your call process with call analytics software to generate metrics and analytics. Get daily call volume reports, call duration, and voicemail reports by selecting a date range to generate your visual reports.

Call Analytics

Customized Call Analytics Dashboard

Gain better understanding of your customers and your call flow process with the ability to analyze the data and generate call reports.

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call reports

Call Reports

Gain a better understanding of your customers and your call flow process with the ability to analyze the data and generate call reports.

regular call logs

Regular Call Logs

Get regular call logs to understand and gauge who called you and when. Learn the full cycle or flow that your users follow to optimize call flows.

call tracking

Call Tracking

Understand decisions made by customers so you can make educated business decisions based on what options the customer chooses on calls.

What is Call Analytics?

Call Analytics is an important aspect of call center management. Call Analytics can be used to determine the influence of various marketing campaigns and other promotions on customer behavior. It can also be used to determine how customers are making decisions, or about the different types of calls that come through your call center. Call Analytics is a process of recording, collecting and analyzing various data points about a phone call. They are widely used for customer service purposes so that the company can improve their services. The first step to using Call Analytics is to have an automated telephone system in place. When a call comes through this automated system will typically greet the caller with an introduction. Then, based on the answer they give, it will route them to the next appropriate point in the conversation or queue them for prompts. This data then needs to be collected and analyzed in order for any changes to be made.

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