Call Analytics

for improved decision making

Call analytics software to generate metrics and analytics to track, analyze, and optimize your call process. Part of 500apps business suite.

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Call Analytics

Track, Analyze and Report on Your Call Flow

Gain better understanding of your customers and your call flow process with the ability to analyze the data and generate call reports.

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call reports

Call Reports

Gain a better understanding of your customers and your call flow process with the ability to analyze the data and generate call reports.

regular call logs

Regular Call Logs

Get regular call logs to understand and gauge who called you and when. Learn the full cycle or flow that your users follow to optimize call flows.

call tracking

Call Tracking

Understand decisions made by customers so you can make educated business decisions based on what options the customer chooses on calls.

What is Call Analytics?

Call Analytics is an important aspect of call center management. Call analytics can be used to determine the influence of various marketing campaigns and other promotions on customer behavior. It can also be used to determine how customers are making decisions, or about the different types of calls that come through your call center. Call analytics is a process of recording, collecting and analyzing various data points about a phone call. They are widely used for customer service purposes so that the company can improve their services. The first step to using call analytics is to have an automated telephone system in place. When a call comes through this automated system will typically greet the caller with an introduction. Then, based on the answer they give, it will route them to the next appropriate point in the conversation or queue them for prompts. This data then needs to be collected and analyzed in order for any changes to be made.

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What our customers say

I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!

I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.

500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.

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