A Software PBX is a virtual office assistant that is integrated with your existing phone system. A Software PBX provides you with all the features of a traditional PBX, but at a fraction of the cost and complexity.
Get unlimited phone lines, IVR flows and minutes and never miss a single call
Improve caller satisfaction while reducing cost with multi-level IVRs
Add call activities and route calls real-time based on the lead owner in your CRM
Respond to customer concerns quickly with voicemail transcriptions
Choose toll-free and local numbers from 48+ countries
Use the REST step to integrate your IVR flow with your database and backend
Bring your favorite provider for the best possible rates ever
Embed click-to-call widget on the website to increase leads
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Surprisingly, few of the newer generations understand how phone calls work when it comes to systems revolving around phones. We’ve gotten so used to quickly getting calls through our smartphones so long as there’s an internet connection that most online users don’t bother learning anything else.
Of course, running a business means you’ll have to figure things out if you intend to make the most out of your opportunities. For example, many older companies still use the traditional PBX (Private Branch Exchange) system when handling calls.
Simply put, it’s a private telephone network utilized by companies in an effort to make things more efficient for both outbound and inbound calls. It allows them to have more phones than phone lines and allows for free calls when used within the company. For businesses back in the day as it will enable your company to stay connected without being too overly complicated — at least for the time.
These days, the term connected has evolved to the point where the traditional pbx system makes way for IP PBX, which does everything the older system can do and so much more for a much more affordable price. You’ll rarely find companies these days resorting to the old Private Branch Exchange system as there’s little to no reason for them to use it. Modern tech has grown to the point where communication is easier than ever, and staying connected is no longer something companies have to struggle to achieve.
With the regular PBX system, you would have an easier time taking and receiving calls, and that would be that. Software pbx opens the door for much more customization, though there was a time when it could only manage the bare minimum compared to what we have today. Modern tech continues to evolve, and there’ll come a time when the advanced features we have in this day and age will be looked at as traditional and even primitive.
The benefits of software PBX — depending on the services you use — are all about flexibility and the ability to customize the experience for your staff and clients. Of course, you have the typical features which involve gateways and call forwarding, but then you also have services that go above and beyond, offering visual call flows and an easy way for your agents to get the job done.
Virtual PBX is practically mandatory in today’s digital age, which is why there are so many services clamoring for your attention. It’s a bit tricky to find the right one for you, but we’ve got you covered.
Considering how crucial it is for most companies, software PBX systems aren’t to be taken lightly. So while it can take plenty of time and preparation to research and find the best one for you, we went ahead and did most of the research, offering one of the best virtual pbx experiences on the market.
PBXPlus — which you’ll find at pbxplus.com — offers a seamless experience that gives you and your agents the chance to do what you do best without being bogged down by overly complicated features. First and foremost, it works extremely well with CRM (customer relationship management) systems and telephone providers.
If you want the best way to teach your agents how to get the job done, there’s a drag-and-drop system you can use to help with call flows. These visual call flows mean you won’t have to worry about coding when trying to provide solutions for your agents. Instead, all you need is a bit of patience, and you’ll easily learn the systems of PBXPlus, making it that much easier for your business to outpace the competition.
Success in today’s industry is about looking for the best way to streamline the most basic of tasks. If you can take away the monotony that comes with basic business processes, you’ve already won half the battle. PBXPlus offers an easy means of streamlining calls, giving both your agents and clients a great experience as a result. There’s little doubt that any company using PBXPlus is bound to experience success.
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