What is Hosted PBX?

Over the years, companies and businesses have integrated modes of operation with time and advancement in technology. All aimed to enhance a smooth communication process. Hence, companies need to provide the most effective phone connectivity to maintain the free flow of communication. This is why PBX has been important for companies and businesses in recent times.

With remote working taking over, it is imperative to ensure phone connectivity that provides a reliable and over-the-clock experience.

A Hosted PBX is a private branch exchange (PBX) used to deliver a hosted service. Because it is hosted via the cloud, it is also known as a Virtual PBX. It is an advantage to many companies as they do not need any hardware installation to get started. Hence, operation and maintenance costs of their VoIP PBX are reduced because the VoIP service provider hosts their PBX for them.

A PBX is an acronym for Private Branch Exchange, a private telephone network that allows users to talk to each other. A Private Branch Exchange (PBX) is a private network of phone systems used for communication within organizations and the outside world through Voice over IP (VoIP), Integrated Services Digital Network (ISDN), and analog technology.

Private branch exchange also describes a business telephone system that enables phone calls to be switched between different lines within an organization. The term PBX originated from analog remote branch exchange where telephone operators manually field and switch lines to connect to the relevant person.

Importance of Hosted PBX- Private Branch Exchange

Information sharing and inbound and outbound calls cannot be overemphasized in any company and business. Hence, the need to use appropriate tools to transmit such communication. Using hosted PBX will enable smooth transmission of information within your organization at a reduced and minimal cost. Moreover, it does not require the use of hardware or any installation whatsoever except connections of all phones involved.

Using PBXPlus will provide you with strategies and tools to enhance communication, leading to substantial growth for your business. PBXPlus also gives business owners access to numerous features, including call forwarding, IVR menus, Visual call flows. Inbound and outbound dialing, call flow, telephone numbers across 40 counties, and a small connection with telephone providers to ensure integration with CRM. Create multi-level menus, unlimited call minutes, business hours, music-on-hold, dial by name, outbound dialer, conference rooms, forwarding, voicemail transcriptions, click to call, and more. Users of hosted PBX and especially PBX plus rely solely and entirely on a cloud-based virtual telephone system provider; the company now no longer needs to pay for the previously essential connection with a telephone network.

Aside from being at an advantage of having reduced cost, making use of PBXPlus also assist companies and businesses in boosting the productivity level of employees. This is mainly because the employer of labor can connect with employees. It enhances a unified communication of all employees, making them work at their best.

Businesses and companies are also at an advantage of using PBXPlus because it is user-friendly and requires no form of training or specialized skill to use.

It is also best to use PBXPlus due to its flexibility and scalability. It s flexible because it allows for new additional functions to ensure communication flow as companies and businesses grow.

Hosted PBX, especially PBXPlus, enables the communication between the public telephone network and the office telephone network. A Hosted PBX lets employees work from home, from a hotel room, a library, or simply on their smartphone, all while still being connected to the same office telephone system and also hold online team meetings, live-streaming video conferences, and more which makes it easy to communicate with your team in the way that suits you best.

Conclusion

Hosted PBX is the ideal solution for businesses that operate in multiple locations, though still want the ability to work under a single umbrella, thus reducing resource requirements and improving productivity.

Use PBXPlus and increase your team’s productivity at a lower cost.