Call Hunting

to distribute calls via multi-telephoning

Distribute customer calls to multiple phone lines for quicker responses. Create a customized call path based on the customers’ needs.

Call Hunting

Decreased Wait Times With Call Escalation Matrix

Lessen the waiting times for the customers and improve the overall customer experience on a click

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call escalation matrixes

Call Escalation Matrixes

Identify the most crucial business calls using call escalation matrixes that are needed for your business and the phone system sets these priorities following the escalation matrix so that calls are easily handled by the respective agents.

hunt groups

Hunt Groups

Simplifying the nature of call attending, hunt groups are where a huge volume of incoming calls are directed to multiple agents to a specific phone number so that any available agent can answer the call within business hours.

round robin hunting

Round Robin Hunting

Prioritize your incoming calls using the circular method of answering the calls. Round Robin features queueing up the incoming calls to answer next at being the first available agent. If no agents are available, simply leave a voice message.

most-idle hunting

Most-idle Hunting

Incoming calls are directed to the most available agent first and then are distributed at random. The PBX software has the most-idle hunting feature to simplify the calling efforts thereby boosting the overall efficiency of the organization.

What is Call Hunting?

Call Hunting is the process of contacting users to sell them a product or service. The concept of call hunting emerged in the first half of the 20th century, when railroads were the primary form of long-distance transportation. Callers would hunt for potential customers by calling every station along a railway line.

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