Lessen the waiting times for the customers and improve the overall customer experience on a click with call hunting.
Identify the most crucial business calls using call escalation matrixes that are needed for your business and the phone system sets these priorities following the escalation matrix so that calls are easily handled by the respective agents with call hunting.
Simplifying the nature of call attending, call hunting groups are where a huge volume of incoming calls are directed to multiple agents to a specific phone number so that any available agent can answer the call within business hours.
Prioritize your incoming calls using the circular method of answering the calls. Round Robin features queueing up the incoming calls to answer next at being the first available agent. If no agents are available, simply leave a voice message.
Incoming calls are directed to the most available agent first and then are distributed at random. The PBX software has the most-idle hunting feature to simplify the calling efforts thereby boosting the overall efficiency of the organization.
I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!
I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.
500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.