to distribute calls via multi-telephoning
Distribute customer calls to multiple phone lines for quicker responses with call hunting. Create a customized call path based on the customers’ needs.
Lessen the waiting times for the customers and improve the overall customer experience on a click with call hunting.
Identify the most crucial business calls using call escalation matrixes that are needed for your business and the phone system sets these priorities following the escalation matrix so that calls are easily handled by the respective agents with call hunting.
Simplifying the nature of call attending, call hunting groups are where a huge volume of incoming calls are directed to multiple agents to a specific phone number so that any available agent can answer the call within business hours.
Prioritize your incoming calls using the circular method of answering the calls. Round Robin features queueing up the incoming calls to answer next at being the first available agent. If no agents are available, simply leave a voice message.
Incoming calls are directed to the most available agent first and then are distributed at random. The PBX software has the most-idle hunting feature to simplify the calling efforts thereby boosting the overall efficiency of the organization.
Here are the additional features to look at
IVR System, PBXPlus by 500apps, for answering incoming calls. With this system, you can have a custom call tree to make direct calls.
Call forwarding routes incoming calls directly by specifying which users should receive calls and ge the ability to send calls to multiple phones.
Call flow automation helps to keep your phone system up and running. It is a series of steps that a call goes through when it is set up, during its duration.
Virtual phone numbers are an affordable, reliable, and efficient way to communicate with your customers. It is easy to set up and use anywhere in the world.
Business Voicemails helps you connect with your customers, on the phone or the web. Receive, send, store, and welcome customers with recorded voicemails.
Text to speech helps to convert text into phonetic voice output, that aids to communicate even in remote to enhance customer engagement.
Call analytics helps your business grow by providing reports that make it simple to identify trends and develop more effective strategies.
Dial by Name enables callers to identify names by mentioning the first three letters, or you can select a list of names from the directory.
Click2Call web widget phone system for small businesses is hosted in the cloud and it's accessible from anywhere with an internet connection.
Call conferencing solution to connect with your teams from anywhere. Make collaboration through a virtual phone system to fasten up business communications.
Outbound dialing allows you to dial phone numbers from the database automatically and proactively connect with thousands of prospective customers.
Voicemail transcription allows to convert the voicemail messages into text format and send them to the callers via messages or emails.
Virtual PBX and CRM integration to get the most out of your existing CRM and virtual phone system and supercharge customer relationships.
Toll free numbers will allow your potential customers to be confident that they are calling the right company. We offer a complete solution for your business.
Business phone systems that can help you to stay connect with your customers. Get one of the best phone systems for businesses and save more time and money.
IVR is an automated business phone system that interacts with callers, gathers information and routes calls to the appropriate recipient.
PBX phone system for small and large companies. Easy to set up, easy to use, and affordable. Save time and money with our PBX phone system.
Small business phone system for enterprises. Easy to set up, easy to use, and affordable. Save time and money with our PBX phone system.
Cloud PBX phone system for small and large companies. Easy to set up, easy to use, and affordable. Save time and money with our cloud PBX phone system.
PBX system for small and large companies. Easy to set up, easy to use, and affordable. Save time and money with our cloud PBX phone system.
A Voip Phone system is a technology that enables you to place phone calls through your internet connection instead of using a traditional landline.
With Outbound Call, you may actively connect with thousands of potential customers by automatically contacting phone numbers from the database.
Cloud phones are calling devices that use Voice over Internet Protocol (VoIP) to place and receive calls over the internet.
Sound Board can record or upload media to play audio playback to welcome callers with a customized greeting voicemail. Gives best client experience.
You can protect and secure your client's information against fraud by requesting a pin before disclosing client information to verify their identity.
Gather Node is to create a great user experience is to collect essential information from users. You can use to enhance future client interactions.
If you're like most other guys, you hate making outbound calls. Nevertheless, with click 2 call will be able to make outbound calls instantly.
Phone System, PBXPlus by 500apps, provides features like voicemail, call forwarding, and auto attendants to assist manage and simplify customer support.
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Get 50 other apps with PBXPlus - Join the SaaS Revolution - 500apps, $14.99/user flat pricing, 24/5 Support (Phone/Email/Onboarding)
I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!
I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.
500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.
