Business Hours Routing

to handle calls as per the business schedules

Make calls routing to the agents during the specific times that your business has. Allow calls at the scheduled times using the PBX phone system.

Business Hours Routing

Set Business Hours & Route Phone Calls at Defined Times

Define timings for business operations and handle calls at specific time intervals to avoid overtime call handling

business hours routing leave note
manage inbound calls

Manage Inbound Calls

Answer the calls only during the business hours that you have set. Avoid overtime calls by making your callers identifying the business hours.

acd system

ACD System

Bring an ACD system for your business to handle the incoming calls and route calls as per business hours. Set preferences and lessen your efforts.

call queueing & distribution

Call Queueing & Distribution

Long waiting queues have been surpassed. Make your calls organized and distribute the calls based on the availability of the users through the real-time phone system

What is Business Hours Routing?

Business Hours Routing is a system that schedules employees to work during the business hours of their business's customers.The idea was first introduced by Professor Sherman in the he 1960s. However, it didn't really take off until the 1990s because of lack of technology.

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