With PBXplus, re-discover the way to continue service in your sleep while your office is closed or employees are on leave. PBXplus would play pre-recorded messages to your customers while getting their concerns/ feedback with multi-level flows to offer simplicity to your customers. Your employees can address these upon resuming work.
Let your business objectives drive who answers when your customer calls or make ad-hoc changes based on office hours. Select between round-robin method or parallel respond options to decide how to serve when your customer calls.
Get notified when a customer reaches you during your non-business hours via e-mail. Generate missed opportunities analysis to improve your existing workflows to achieve business goals better.
PBXplus call automation solution has a lot of features that you won’t get on a standard business line solution. It has the ability to assist in updating the workflow for answering calls in the case of absence of an employee. The call can then sent to another member of the team. These options allow you to ensure that vital customer calls won’t go unanswered. You can also select to send some calls to a group of phones, or to play specific messages while callers wait for their answers.
We love our customers and they love us too
I find the new App exciting for companies which focus is monitoring and task oriented.Looks great! All in one go! Well done Agile!
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